PASS ADM-261 TEST GUIDE - ASSOCIATE ADM-261 LEVEL EXAM

Pass ADM-261 Test Guide - Associate ADM-261 Level Exam

Pass ADM-261 Test Guide - Associate ADM-261 Level Exam

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Tags: Pass ADM-261 Test Guide, Associate ADM-261 Level Exam, Exam ADM-261 Questions, ADM-261 Testdump, Exam ADM-261 Papers

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Salesforce ADM-261 is a certification exam that evaluates a professional's ability to administer Service Cloud applications in Salesforce. Service Cloud Administration certification is designed for Salesforce administrators, consultants and developers who work on configuring the Service Cloud application, providing customer support and managing the customer data in Salesforce. The ADM-261 Certification Exam covers various topics related to Salesforce Service Cloud, including configuring and managing the Service Cloud Console, implementing automation, managing data, and handling cases.

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Associate Salesforce ADM-261 Level Exam, Exam ADM-261 Questions

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Salesforce Service Cloud Administration Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers

  • A. On a record Activity Feed list
  • B. On the Calendar right hand panel
  • C. On a record Highlights Panel
  • D. On autility bar of the Lightning App

Answer: A


NEW QUESTION # 56
Universal Containers Executives want to see contact center metrics from each of its different geographic regions. How should a Consultant support this requirement?

  • A. Create a single Dashboard with a Region filter.
  • B. Create a single Dashboard with a Case Team filter.
  • C. Create a Dashboard for each Region.
  • D. Create a Dashboard for each Case Team.

Answer: A


NEW QUESTION # 57
Universal Containers has a service level agreement (SLA) with customers that requires an agent to take ownership of and respond to incoming cases within two hours of case creation. Which solution will help Universal Containers meet its SLA?

  • A. Use case auto-response rules to send an email to supportmanagers within one hour of case creation.
  • B. Assign cases to queues and use escalation rules to escalate cases that have NOT been accepted by an agent within one hour.
  • C. Create a workflow rule to send an email to support managers when a case iscreated and assigned to a queue.
  • D. Create a workflow rule to assign a task to all members of a queue if a case has NOT been accepted by an agent within one hour.

Answer: B


NEW QUESTION # 58
When a Self Service Portal User adds a Case Comment the following actions take place:

  • A. An email is automatically sent to the case owner
  • B. None of the above
  • C. A Workflow rules is activated
  • D. An Assignment Rule is Activated

Answer: A


NEW QUESTION # 59
Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent chats from customers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?

  • A. Add the Live Agent Component to the Utility bar.
  • B. Configure the SOS snap-in for the Lightning Service Console.
  • C. Configure Omni-Channel Supervisor tab and 3rd party access.
  • D. Configure Live Agent Supervisor tab and Whisper Messages.

Answer: D


NEW QUESTION # 60
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If you're looking to advance your career, passing the Salesforce ADM-261 Certification Exam is crucial. As with any certification exam, success requires time and effort. While there are many online study materials available, not all of them are accurate or reliable. Many professionals struggle with managing their time and studying effectively, making it difficult to pass the Service Cloud Administration (ADM-261) Exam.

Associate ADM-261 Level Exam: https://www.pdf4test.com/ADM-261-dump-torrent.html

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